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01. We focus on user and business outcomes balancing design and function
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02. We are needs-driven and design and deliver proportionate evidence-based solutions
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03. We are accountable, fostering ownership through empowerment
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04. We fail fast, learn, share and reuse
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05. We design and continuously develop services that are durable and resilient
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06. We understand and manage the threats we face
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07. We are collaborative and transparent
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08. We use the right tools and have the right rules
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09. We keep things neat and tidy
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10. Security is everyone’s responsibility